Shipping Policy
Effective Date: June 8, 2026
Website: https://thecleaningbusiness.com
Email: help@thecleaningbusiness.com
Mailing Address: 2875 S Orange Ave STE 500 #6056, Orlando, FL 32806, USA
1. Overview
The Cleaning Business ships commercial cleaning equipment, machines, parts, accessories, chemicals, and supplies. Products may ship from our warehouse, a supplier, distributor, manufacturer, third-party warehouse, or fulfillment partner.
Shipping methods, costs, and delivery times vary based on product type, size, weight, stock status, shipping destination, carrier availability, and supplier lead time.
2. Order Processing
Most orders begin processing after payment is authorized or received.
Processing times vary by product. In-stock small parcel items may process faster than freight equipment, special-order items, supplier-direct items, or items requiring verification.
Orders are generally processed during normal business days, excluding weekends and holidays.
3. Estimated Delivery Times
Delivery dates and transit times are estimates only. We do not guarantee delivery dates unless a written guarantee is provided.
Delays may occur due to:
- Supplier lead times
- Backorders
- Freight carrier delays
- Weather
- Holidays
- Address verification
- Payment verification
- Special handling
- Limited carrier availability
- Inventory discrepancies
- Manufacturer delays
- Damage during transit
- Force majeure events
If a delay occurs, we will make reasonable efforts to update you.
4. Small Parcel Shipping
Smaller parts, supplies, accessories, and eligible products may ship by carriers such as UPS, FedEx, USPS, or similar carriers.
Tracking information may be provided when available.
Some items may ship separately from different warehouses.
5. Freight Shipping
Large commercial cleaning machines, batteries, bulk items, chemicals, and oversized products may ship by freight carrier.
Freight shipments may require:
- Commercial delivery address
- Loading dock
- Forklift
- Pallet jack
- Liftgate service
- Delivery appointment
- Business-hour availability
- Contact phone number
- Authorized person to inspect and sign for delivery
Freight carriers typically deliver to the curb, dock, or accessible delivery point. Standard freight delivery does not include inside delivery, unpacking, assembly, installation, training, or debris removal unless stated in writing.
6. Additional Freight Charges
Additional charges may apply for:
- Residential delivery
- Liftgate service
- Limited-access delivery
- Inside delivery
- Construction site delivery
- School, church, government, farm, military, or restricted-access delivery
- Redelivery
- Missed delivery appointment
- Address correction
- Storage
- Detention
- Reconsignment
- Special handling
- Oversized freight
- Hazardous materials
- Remote areas
If additional freight charges are assessed by the carrier, supplier, or fulfillment partner, the customer may be responsible for those charges.
7. Delivery Inspection Required
Customers must inspect all shipments upon delivery.
For freight shipments:
- Inspect the product, pallet, crate, and packaging before signing
- Take photos before unpacking
- Look for dents, punctures, crushed packaging, broken straps, missing items, water damage, or signs of mishandling
- Note any visible damage on the delivery receipt or bill of lading
- Refuse delivery if damage appears severe
- Keep all packaging until the item is fully inspected and confirmed undamaged
If damage is visible and you sign without noting it, it may reduce or eliminate the ability to file a freight claim.
8. Reporting Damage
Damage must be reported to help@thecleaningbusiness.com within 24 hours of delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
- Photos of the pallet or crate
- Delivery receipt or bill of lading
- Description of the damage
- Tracking number, if available
Do not discard packaging, use the product, repair the product, or return the product before receiving instructions.
9. Concealed Damage
Concealed damage is damage discovered after delivery when the outer packaging did not show obvious damage.
Concealed damage must be reported within 24 hours of delivery. Freight carriers often have strict claim deadlines, and late reports may not be accepted.
Keep all packaging and take clear photos.
10. Missing Items
If your shipment is missing items, contact us within 5 business days of delivery.
Include your order number, photos of what was received, and photos of the packaging.
Some orders ship in multiple boxes or from multiple warehouses. Missing items may still be in transit.
11. Shipping Restrictions
Some items may have shipping restrictions, including:
- Batteries
- Chargers
- Chemicals
- Bulk liquids
- Hazardous materials
- Oversized machines
- Heavy equipment
- Special-order products
- Items restricted by manufacturer or carrier
Certain products may not be eligible for expedited shipping, air shipping, residential delivery, international shipping, or standard parcel shipping.
12. Free Shipping Promotions
If free shipping is offered, it applies only to eligible products, eligible order values, and eligible destinations stated in the offer.
Free shipping may exclude:
- Machines
- Freight items
- Batteries
- Chargers
- Bulk chemicals
- Oversized items
- Hazardous materials
- Residential delivery
- Liftgate service
- Limited-access delivery
- Alaska, Hawaii, U.S. territories, and international destinations
- Special-order items
Free shipping does not include return shipping unless stated in writing.
13. Multiple Shipments
Orders may ship in multiple packages or from multiple locations. You may receive multiple tracking numbers and deliveries.
14. Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Additional fees may apply for incorrect addresses, address corrections, rerouting, redelivery, or returned shipments.
We are not responsible for lost, delayed, or returned orders caused by incorrect or incomplete shipping information.
15. Refused Shipments
Refusing delivery without written approval may result in charges for original shipping, return shipping, storage, redelivery, restocking, carrier fees, and other costs.
Refused shipments are not automatically eligible for refund.
16. International Shipping
Unless stated otherwise, The Cleaning Business primarily ships within the United States.
If international shipping is approved, the customer is responsible for all duties, customs fees, import taxes, brokerage fees, documentation requirements, compliance requirements, and final delivery charges.
Products shipped or forwarded outside the United States may not be covered by standard warranties.
17. Lost Shipments
If tracking shows a package was delivered but you did not receive it, contact us as soon as possible. We may help initiate a carrier investigation, but final carrier decisions may affect replacement or refund eligibility.
18. Contact
For shipping questions, contact:
The Cleaning Business
2875 S Orange Ave STE 500 #6056
Orlando, FL 32806, USA
Email: help@thecleaningbusiness.com